Sales & Reservation Executive - #1101824

Responsibilities:

(Reservation & Administrative)

• Answering phone inquiries on hotel bookings

• Replying to email inquiries

• Assisting customers on accommodation, F&B options and based on budgetary allowances

• Advising guests on local activities, attractions and other places of interest.

• Processing payments and sending confirmation details to customers.

• Sorting out any issues that may arise with bookings or reservations.

• Selling, up-selling and promoting reservation services, current promotions and value added deals.

• Answering any questions customers might have about the reservation process, payments, amendments or cancellations.

• Updates room allotment and rates on Online Travel Agency (OTA) websites. Well versed in OTA platforms.

• Prepares month-end reports for OTAs (Booking.com/ Expedia) billing.

• Organizes and files booking forms, contracts and important department documents.

• Updates Hotel policies, SOPs, room regulations and occupancy forecast as needed.

• Schedule appointments when needed.

(Room Sales)

• Promote and offers new sales ideas, hotel promotions and other revenue generating options.

• Identify new markets, new advertising/distribution channels and business opportunities to increase sales.

• Responsible for corporate and travel Agent Room Sales for the hotel.

• Understands hotels business strategies then set goals and determines action plans to meet goals.

• Analyze overall monthly hotel performance and provide summary report with recommendations to improve long-term strategies.

• Represents the department in client meetings (personal/ virtual), events, and exhibition.

• Conducts sales calls and arrange site inspection trips for corporate clients and guests alike.

• Researches and reaches out to potential corporate accounts.

• Remains updated on the current and latest industry news to ensure timely and strategic steps.

• Builds and strengthens relationships with existing and new customers to enable future bookings.

• Prepares reports and presentations with statistical data, as assigned.

• Continuously monitor booking pace; responds to unexpected variances (such as changes in pandemic Phases and sudden group cancellations due to unforeseen but expected reasons).

(Additional Notes)

• Assists in front desk operations as front desk officer, when needed.

• Performs and accomplishes any other task/s assigned by management.

Requirements:

• Minimum a Diploma preferably in Hotel management

• At least 3 to 4 years working experience for the BDM (specialized in room sales) in Singapore hotel industry

• Proficient in MS Office including Powerpoint

• Highly responsible and reliable with strong problem-solving and organizational abilities .

• Must have strong passion and drive for sales

• Able to work with all levels; Good leadership and interpersonal skills and ability to work independently as well as a team player