Associate Systems Engineer / Systems Engineer (Ref 26123) - #1101813

Responsibilities

• Oversee service level agreements and service improvements

• Manage the development of service-level objectives and targets

• Monitor service-level objectives to ensure that requirements are met or exceeded

• Develop client satisfaction metrics and service procedures

• Propose recommendations to improve performance and client satisfaction 

• Design and develop new systems

• Develop new systems in accordance with business analysis and systems requirements

• Design security and integrity controls

• Install, modify, implement and maintain systems

• Define the system maintenance procedures

• Analyse the use of new systems to identify enhancement needs

• Conduct user acceptance tests for the newly deployed systems

• Lead research initiatives for the development of advanced and automated approaches for system administration

• Interpret internal or external business issues and recommends solutions and/or best practices

• Provide technical advice on installation, setup, configuration of systems

• Optimise systems performance

• Explore opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability, and security

• Conduct system audits and upgrades

• Develop automated processes to define, measure, and report on service quality, stability and capacity

• Analyse system requirements and performance to optimise the use of network operating systems

• Schedule installations and upgrades in accordance with organisational policies, procedures and protocols

• Resolve system-related incidents

• Conduct risk assessments of systems

• Investigate cause of systems issues and resolve issues to ensure uninterrupted operations

• Resolve escalated system-related issues to identify root cause and potential solutions

• Manage team operations, including budgeting, work allocation, and staffing.

• Establish clear goals and accountability for team members.

• Ensure systems meet top security standards and comply with regulations.

• Conduct security audits and implement corrective actions.

• Ensure projects adhere to governance principles and standards.

• Manage vendor relationships and resolve high-impact conflicts.

• Track program performance to meet delivery objectives.

• Engage with key stakeholders and manage budgets.

Requirements

• Degree in Computer Science, Engineering, or a related field is required with 1-2 years of experience in data center operations, particularly with Wintel systems and network technology, along with solid expertise in server virtualization technologies like VMware. 

• An MCSE certification is preferred, and knowledge of ITSM will be an added advantage.

• An ITIL Foundation Certification is also desirable.

• Familiarity with Cisco technology is a plus.

• Strong communication skills are essential for engaging with stakeholders at all levels.

• Experience with healthcare applications is preferred.

• The role requires availability for 24x7 shifts or other hours as determined by team management.

• Relevant vendor-specific certifications (e.g., Cisco, Microsoft, Oracle, RedHat, etc.) are beneficial.

• Able to quickly troubleshoot and identify the rootcause of the issue, evaluate it and develop a solution in collaboration with the team. 

Licence no: 12C6060