$3300/Mth |Service Desk Agent | 5 days (Incl. wkends) - #1101683

• UP to $3.3k/Mth

• Transport Allowance

• Competion, Bonus + AL

• Serve as the first point of contact for end-users seeking technical assistance via phone, email, or walk-in channels.

• Perform troubleshooting for laptops, desktops, and peripherals to resolve hardware and software-related issues.

• Provide high-quality, professional customer support, ensuring timely resolution and clear communication at every step.

• Log, track, and manage incidents and service requests in the designated IT service management (ITSM) system.

• Escalate unresolved issues to relevant Level 2/3 support teams with clear documentation.

• Ensure all service desk operations comply with security protocols and data protection standards.

• Work collaboratively within a rotating shift system, including weekends and public holidays, to maintain continuous IT support coverage.

• Maintain service quality in alignment with targets, user satisfaction, and compliance standards.

• Proficient in laptop/desktop troubleshooting (hardware, software, OS, connectivity).

• Strong customer handling and problem-solving skills, with a calm and professional demeanor.

• Effective verbal and written communication skills to interact with technical and non-technical users.

• Ability to work independently and collaboratively in a shift-based environment.

• Rotating Shift: 7:30 AM to 9:00 PM (As assigned)

• Coverage: Monday to Sunday, including weekends and public holidays

• Minimum 2 years of service desk experience in a technical support environment.

Location:

Near Ang Mio Kio Area

For faster application:
Email Sharica Tan with your resume to: [email protected]
EA Personnel: Sharica Tan Ying Xuan (R23113276)
EA Licence: 19C9859
Cornerstone Global Partners