Customer Care Representative - #1101542

Daikin Airconditioning


Date: 7 hours ago
District: Ang Mo Kio
Contract type: Full time
Work schedule: Full day
Daikin Airconditioning

Responsibilities:

• Respond to customer inquiries and requests via phone, email, and live chat.
• Provide accurate and comprehensive information regarding products, services, policies, and procedures.
• Address customer complaints, concerns, and issues with empathy and professionalism.
• Analyze customer concerns and determine the best course of action for resolution.
• Collaborate with relevant departments to escalate and resolve complex issues.
• Follow established protocols and guidelines to ensure consistent service quality.
• Maintain detailed and accurate records of customer interactions and transactions.
• Document solutions, actions taken, and any follow-up required for each customer case.
• Stay up-to-date with the company's products, services, and updates.
• Strive to exceed customer expectations by providing outstanding service.
• Assist colleagues when needed to ensure a cohesive and efficient customer service experience.
• Follow company policies and procedures to ensure consistent and compliant service delivery.
• Adhere to data privacy and security guidelines when handling customer information.

 

Requirements: 

  • Minimum GCE 'O' level
  • Possess good communication skills and positive attitude
  • Ability to handle pressure and tight deadlines
  • Computer literate, knowledge in Microsoft applications is a must
  • Customer Oriented
  • Able to communicate with Mandarin-speaking customers
  • Relevant call centre/customer service/retail experience preferred, entry-level candidates are welcome to apply

 

*This is a renewable contract position (4 months/ 1 year). 

 

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Senior/Service Sales Engineer

Daikin Airconditioning, Ang Mo Kio
7 hours ago
Responsibilities Provide guidance, coaching, and leadership to the maintenance sales team, fostering a collaborative and motivated environment. Collaborate with senior management to develop and execute effective sales strategies, including identifying target markets, setting sales goals, and defining sales tactics. Build...
Daikin Airconditioning

Sales Promoter (Household Appliances) - RT1

Trust Recruit, Ang Mo Kio
$2,000 - $3,000 / month
16 hours ago
No experience required. Basic + Comms + Incentives Responsibilities: ·       Work towards achieving department sales target and goal ·       Demonstrate and promote products over at dealers’ premises ·       Work closely with immediate sales executive to achieve individual and group sales...
Trust Recruit

Therapy Assistant

Ang Mo Kio-Thye Hua Kwan Hospital Ltd, Ang Mo Kio
3 days ago
Responsibilities: Assist therapists to provide personalized treatment according to client’s care plan under supervision e.g. walking patients, giving therapeutic exercises, caregiver’s training, assisting in activities of daily living, swallowing /communication intervention etc. Assist in monitoring client performance, progress and feedback...
Ang Mo Kio-Thye Hua Kwan Hospital Ltd