Customer Service Officer / Executive (Air Freight) (5 Vacancies) - #1101400

Our client, a MNC in the freight forwarding industry is looking for 5 x Customer Service Officer / Executive (Import or Export) to join them!

Job Scope

• Consistently deliver exceptional, dependable service through direct interaction with customers.

• Ensure flight details are shared with clients within one hour of booking confirmation.

• Verify the accuracy and compliance of export documentation during work order processing.

• Promptly apply for appropriate export permits and complete customs procedures within required timeframes.

• Respond to all incoming phone calls within three rings without exception.

• Closely track shipment status and proactively notify customers of any issues or delays.

• Maintain clear and effective communication with all relevant departments, including Operations, Warehouse, Traffic, and Planning teams.

• Regularly confirm the accuracy and validity of airfreight rates applied.

• Stay informed and up to date on any new airline or government regulations and procedural updates.

• Guarantee timely submission of monthly customer reports without delays.

Requirements

• Two years of experience in a similar industry or related field.

• Basic proficiency in computer applications such as Microsoft Excel, Word, and related software.

Location : Alps Ave

Working Days: Mon - Fri 8.30am - 5.30pm Alt Sat 8.30am - 12.30pm

Salary: Officer Level - Up to $2800 (1 Yr experience )

Executive Level - Up to $3500

Interested candidate may send your resume to evan"at"alignrecruitment.com.sg for more information.

Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Tan Soon Heng (Reg No. R1108992)