Customer Care Executive//Call Centre//Government Sector//Up to $2.8k - #1101281

Recruitfirst is Hiring! Job details below:

Salary: Up to $2.6k basic salary + $275 KPI allowance
Location: Yio Chu Kang / Ang Mo Kio (Free shuttle from Jurong and Chua Chu Kang)
Period: 1 year contract (renewable and convertible to permanent position)
Working hours: Monday to Friday 8.30 AM to 5.30 PM + Alt Saturday 8.30 AM to 1.00 PM

Job Scope:
○ Deliver personalized and high-standard professional service to customers on related enquiries in an effective and efficient manner.
○ Attend to customers’ feedback or complaints in a timely manner.
○ Handle calls within the First Call Resolution (FCR) and escalate complex cases to Department Officer.
○ Create and update customer interactions accurately within CRM to keep track of customers’ enquiries and history.
○ Provide feedback on behalf of customers on the effectiveness and soundness of policies and procedures.

Requirements:
○ Singaporeans only
○ Minimum 'N' Level
○ Call centre/customer service experience
○ Willing to undergo training that involves studying and memorizing content

We regret to inform that only shortlisted candidates will be contacted

Janelle Lim Lixuan
Outsourcing Team
RecruitFirst Pte Ltd E.A.13C634
EA License No: 13C6342