Customer Service Technician, Engineering Assistant, Assistant Engineer (PA) - #1101265

Key responsibilities include:

1. Daily Operational Routine: Oversee the smooth functioning of the PA product, including medication dispensing, inventory management, and ensuring that all automated processes are working as intended.

2. Medication Dispensing: Ensure timely and accurate dispensing and delivery of medications to patient administration, as timely delivery is essential for effective patient care.

3. Preventive Maintenance: Perform regular maintenance by conducting routine system checks, cleaning, and ensuring that all components are functioning properly to reduce the risk of breakdowns.

4. Corrective Maintenance: When malfunctions or breakdowns occur, Tier 1 support must diagnose issues, perform component repairs or replacements, and collaborate with Tier 2/3 for more complex technical problems

• Site Manning: Provide on-site advice and support to customers.
• Preventive & Corrective Maintenance: Perform monthly preventive maintenance and ensure proper documentation.
• Key Performance Indicator (KPI): Meet KPI set for system at customers site.
• Documentation: Maintain accurate records in the company’s CRM platform.
• Safety Compliance: Adhere to safety regulations and perform all tasks according to the standard operating procedure.
• Drug Safety: Ensure zero drug safety incidents during the course of operations.