Systems Manager -Business Analysis (WMS/JDA) - Up to $9500 + AWS - #1100496

• Position: Systems Manager -Business Analysis/ IT Application (WMS/JDA)

• Location: Benoi

• Working hours: 5 days, Monday to Friday (8.30am to 6.00pm)

• Salary (commensurate on experience): Up to $9500 + AWS + Medical + Dental

• Duration: Permanent

• Industry: Logistics (MNC)

Main Responsibilities:

• Lead a team of system super users,data analyst and customer advocacy team (CAT).

• Develop team and balance workload.

• Intake calls and correspondence from clients, operations or technical support. Research issues

  and coordinate IT issue resolution with product development, operations, tech support, and/or the client.

• Serve as central communications link to all stakeholders on projects.

• Attend IT/Client Coordination Meetings.

• Maintain account-specific action lists.

• Gather business analysis & requirements.

• Set up Work Breakdown Structures for the projects.

• Develop test plans and coordinate software testing efforts

• Ensure team delivers project timely and adequate reporting.

• Participate in technical consultations, training, town hall meetings and various administrative functions.

• Expected to perform any other tasks as deemed necessary by management.

• Consistently maintains a professional demeanor and communicates in a respectful and collaborative manner.

• Collaborates with and supports other members of the company

• Provide support to team members and be point of escalation for day-to-day running of the WMS, TMS or other system support and configuration as needed

• Triage Critical System outages and co-ordinate system down-times as appropriate.

• Perform Business Processes Review as needed.

Requirements:

• JDA or similar WMS system experience is a must.

• 10+ years of cross functional business experience including business analysis, IT applications development, logistics and/or supply chain solutions, and project management.

• Managing team

• Experience managing customer expectations.

Email to [email protected]

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Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684