Operations Officer | Changi Airport | 3-Year Contract - #1100185

Position: Baggage Operations Officer
Working Hours: 12-hour rotating shifts (including day/night, weekends, and public holidays)
Contract Duration: 3 years

Key Responsibilities

1. Baggage Flow Management

   • Develop a solid understanding of the airport’s baggage flow systems and ensure seamless operations across all terminals

   • Monitor and optimize baggage-related resources—such as belts, racetracks, and early bag storage—via the Baggage Management System (BMS)

   • Utilize predictive baggage platforms to identify data trends, detect anomalies, and implement proactive solutions

   • Adjust baggage resource allocations in real time to accommodate changes in flight schedules or aircraft types, minimizing disruptions

2. Incident Management

   • Assist the on-duty Baggage Lead in coordinating incident response and recovery efforts during irregular operations

   • Deploy and manage ground response teams during operational disruptions or adverse weather events

   • Liaise with airline and ground handling teams to support manual baggage operations when necessary

Requirements

• Diploma or Degree in Aviation Management, Operations Management, or a related discipline

• Willingness to work 12-hour rotating shifts, including weekends and public holidays

• Strong analytical, problem-solving, and communication abilities

• Able to stay calm under pressure and make sound, quick decisions in fast-paced environments

• Team-oriented, adaptable, and growth-minded

• Knowledge of data analytics and operations management is an advantage

• Familiarity with aircraft types, apron, and baggage operations is preferred

• Possessing a valid Class 3 driving license is a plus

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

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