Customer Service Officer - #1100165

Job Summary

• To perform all routine and administrative duties, including attending to phone calls and queries from the public pertaining to dormitory booking.
• To be responsible for all incoming and outgoing mail. A register for outgoing mail shall be maintained.

Responsibilities

• To take full responsibility for issue of Cash Sales Invoice.
• To take charge of monies pertaining to all types of cash sales
• To attend to phone calls and attend to all walk-in queries pertaining to booking of dormitory units.
• Perform all kinds of routine administrative and filing duties and to maintain adequate stock of office stationery.
• To assist Dormitory Manager and Operations Manager in routine matters.
• Prepare purchase requisition for Dormitory Manager’s approval.
• To be overall responsible for all incoming and outgoing mail. To maintain a register of outgoing mail.
• Update client list whenever existing clients move out or new clients move in.
• To collect payments for all forms of cash sales (e.g. repairs, fines, parking, etc) and issue Cash Sales Invoice. All cash collected shall be banked in expeditiously.
• To take charge of processing and documentation of workers moving into the dormitory.
• To obtain documents of workers at least 1 week in advance and issue access passes, provided that all documents are properly verified.
• To keep updated records of all workers in the dormitory, according to their units, companies and nationalities.
• To ensure that records of workers moving out of the dormitory and proceeding on home leave or returning from leave are properly updated.
• To maintain a record of defective or lost access passes and collect payments for replacement passes, where applicable.
• To monitor work permit expiry dates and ensure that clients submit details of renewed work permits from time to time.
• To attend to request from government departments pertaining to workers residing in the dormitory
• To perform any other duties as assigned by management when and as deemed necessary.

Requirements

• GCE ‘N’ Level or ‘O’ Level
• Minimum 1 year experience in customer service
• Knowledge of Microsoft Word & Excel
• Able to start short-notice/immediate
• Able to converse with Chinese speaking customers