Senior Executive, Human Resources (BP) - #1100124

Main Duties & Responsibilities:

Strategic Alignment and Business Partnering

• Collaborate with leadership teams to develop HR strategies that support business objectives in retail operations, ensuring alignment with sales targets, customer service goals, and workforce planning.

• Provide HR guidance and advice on store-level operations, departments, and staff requirements, ensuring the HR strategy is aligned with the business environment's dynamics.

• Build strong relationships with department heads to identify talent needs, challenges, and opportunities for growth

Employee Relations and Engagement

• Act as the primary point of contact for employee relations issues, providing expert guidance on conflict resolution, disciplinary actions, and grievance handling.

• Ensure all employee relations practices comply with labour laws, company policies, and ethical standards.

• Build and maintain strong relationships with key stakeholders across various departments to drive collaboration.

• Ensure a high level of employee engagement by implementing initiatives that promote positive morale and retention work environment.

Talent Management

• Establish a comprehensive recruitment process covering all stages, from sourcing to onboarding.

• Collaborate with managers to assess talent needs and develop strategies to attract, retain, and develop high-performing employees.

• Identify high-potential employees and create tailored career development plans to support their growth.

• Lead initiatives to enhance employee engagement, reduce turnover, and build a strong organizational culture.

Training Development

• Plan, organise, and conduct onboarding and orientation sessions for new hires to ensure smooth integration into the company.

• Coordinate internal and external training programs based on learning needs identified through department requests.

• Maintain and update training records, attendance, feedback, and evaluation data.

• Work closely with department heads to identify skills gaps and recommend appropriate training interventions.

• Evaluate training effectiveness and prepare post-training reports for continuous improvement.

• Manage training-related communications and logistics, including scheduling, venue arrangement, and liaising with training vendors.

• Assist in organising employee engagement and development initiatives, workshops, or events.

Performance Management

• Support section or department leaders in performance review cycles, ensuring fair and constructive feedback is provided.

• Work with employees and leaders to create improvement plans for underperforming staff, ensuring support and accountability.

HR Administration

• Maintain accurate and up-to-date employee records, including personnel files and HRMS (Human Resources Management System) data.

• Assist in training and development programs

• Participate in HR projects and initiatives as needed.

• Stay current with HR best practices and industry trends.

• Support organization Diversity, Equity, and Inclusion (DEI) strategies to foster a diverse and inclusive workplace.

• Conduct regular reviews of policies to ensure they support equity and mitigate unconscious bias.

• Support organizational changes such as restructuring, mergers, and acquisitions by providing HR expertise and guidance.

• Conduct change impact assessments and support communication plans to ensure employees understand and embrace changes.

HR Metrics, Reporting and Compliance

• Track and analyse HR metrics such as employee engagement, turnover, and absenteeism to identify trends and areas for improvement.

• Present detailed reports to leadership, providing actionable insights based on data.

• Monitor the success of HR initiatives and continuously optimize them to drive better outcomes.

• Ensure the organization complies with all applicable employment laws and regulations in different regions.

• Review and update HR policies regularly to reflect changes in laws or organizational priorities.

• Conduct periodic internal audits to identify and rectify potential compliance risks.

Perform any related duties assigned by the Reporting Officer as it deems fit.

Job Requirements:

• Bachelor’s degree in Human Resource, Business Administration/Management or any related discipline.

• Proven experience as an HR Business Partner, with at least 3 years in the retail industry or a similar fast-paced, customer-focused environment.

• Strong understanding of retail operations and workforce challenges, including seasonal staffing and turnover management.

• Strong knowledge of local labour laws, tax regulations, statutory deductions and other statutory legislation.

• Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and HR systems such as BIPO and Prosoft Unit4 is highly advantageous

Behavioral Competencies 

• Proactive and strong problem-solving skills.

• Dynamic individual who enjoys challenges.

• Able to strive in a fast paced, results-oriented environment.

• Good organizational skills.

• Communication and interpersonal skills combined with self-assurance and confidence.   

• Open to direction, embracing a collaborative working style.

• Ability to look at situations from several points of view. 

• Persuasive with details and facts.

• A team player who is hardworking and able to multi-task.