Operation Executive (Transport) - #1100045

• 5 working days

• Accessible working location

• Good career growth and personal development

As an Operations Executive (Transport), you will be responsible for the following duties:

• Attend to clients professionally, ensuring all interactions uphold high service standards.

• Address and resolve clients' enquiries, issues, or feedback within strict timelines.

• Serve as the main point of contact between internal departments and external clients.

• Respond to client enquiries promptly via email and telephone, including handling public feedback, and manage client expectations effectively.

• Coordinate with clients on operational matters such as pick-up/drop-off locations, and the provision of materials (e.g., livery, posters) for placement on buses, and relay service requirements to drivers.

• Communicate clearly and consistently with colleagues regarding client feedback and any changes to client requests.

• Manage the submission of ridership reports, consolidation and reimbursement of taxi claims, and arrangement of driver attendance for client training sessions.

• Prepare and submit weekly and monthly reports to respective clients.

• Be deployed on-site as needed to address client feedback and perform ground checks.

Requirements:

• Diploma in any discipline, with at least 1 year of relevant experience.

• Previous experience in customer service in transport or logistics industry is preferred.

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email: [email protected]

We regret to inform that only shortlisted candidates will be notified

ALLIED SEARCH PTE. LTD.
EA LICENSE        : 19C9777