Transport Operations Executive` - #1100039

Duties and Responsibilities

· Manage customers job requests with proactive solution based approach.

· Confirm jobs into job database and prepare complete documentation.

· Facilitate pre-job coordination with operations executives/controllers.

· Provide excellent customer service.

· To follow-up on issues during job execution which require multi-liaisons with stakeholders.

· To ensure proactive email communication among stakeholders in view to confirm document proof of job instructions and agreements.

· Provide real-time updates on job progress and provide POD copy at the earliest.

· Address effectively admin/operational issues and adherence to SOPs.

· To ensure pre-job and post-job documentation are in order to ensure smooth billing workflow.

· Provide statistical data when required.

· Any other activities as assigned by Operations Manager, Conventional Operations.

Qualifications and Requirements

• Competent & proficient knowledge over Conventional Operations.

• Possess Class 3 Driving License.

• Self motivated with excellent interpersonal and communication skills.

• Able to work independently and under pressure to meet datelines and schedules.

• To be able to work in fast paced environment and a team player.

• Good interpersonal skills, team player and with good customer service.

• Good experience in order acceptance and providing multi-option solutions.

• Friendly and adaptive nature, service orientated and tactful in customer communications.

Working hours

8.30 a.m. to 5.30 pm (Monday to Friday); 8.30 am to 12.30 pm (alternate Saturday)