Senior Manager, ERP (NAV) - #1099967

About Role

The responsibilities of the Senior Manager, ERP are to provide direction to implement regional ERP strategies, drive implementation of ERP roadmap activities to support efforts to achieve organizational objectives. The role should devise tactical activities to evaluate key business challenges, direct development of new or innovative solutions. You will develop deep knowledge across the business and be the voice of your stakeholders within the group and you engage across the various functions that contribute to the enablement and execution of ERP solutions to drive business outcome in alignment to the group strategy and within our design principles.

Responsibilities and Duties

Accountabilities

• Provide strategic leadership in the Region for the deployment of the ERP Strategic Roadmap as defined within the ERP Products IT team

• Harmonized processes and solution as an organizational ‘asset’ and the delivery of future roadmaps and target process/system solutions for the ERP Products in the region

• Ensuring and influence the ERP Products group in the Region to enable the best possible, and continuously improving global End User Experience

• Lead and drive the implementation of the global ERP projects in the area, align on scope, time, and resources both internal and external that are assigned to the project

• Drive autonomously local steering committee meetings on behalf for the ERP leadership with C-levels and other leaders for all ERP products projects, facilitate decisions and manage escalations.

• Oversee of the ERP Business Process Owners, Key Users Community - Stakeholder management and partnership with the Worldwide Change Management team to enable business continuity

• Act as the single point of contact for the worldwide ERP team in the Region for every matter related to the communication and implementation of the ERP roadmap, ERP projects and regular releases, including the Continuous Improvement Enhancements

Technical/Functional (Line) Expertise

• Proven track record within ERP processes and solution delivery in global companies

• Expertise and knowledge in delivery of ERP capabilities; Agile and Waterfall Methodologies, Process Modelling, Project Management best practices, and process analysis.

• Deep understanding of MS Dynamics NAV/BC/ or similar ERP platform and processes

• Experience in managing end-to-end ERP projects and enhancements

• Project planning and resource management. Budgeting and project status and cost reporting experience

Leadership

• Direct experience in understanding business outcomes as a key driver to establish ERP vision and strategy

• Lead regional / Country engagement including key business stakeholder’s management in the Region (communication, escalation, preliminary engagement for new initiatives)

• Lead negotiations with local stakeholder when it comes to issues and risks management and key decision with high impact on the operation in the Region

• Lead external parties, like solution partners and manage budget contract execution and accomplishment control

• Skills in people management and the ability to operate as an effective advocate within the organization around ERP Product and business value

• Experience in facilitating key technical and business discussions leading to actionable insights and status progress

Decision-making and Autonomy

• Experience in roles that allow a high level of autonomy to make decisions related to the ERP Strategic Roadmap deployment in the region

• Ability to build consensus on sensitive topics which require senior managers to often accept compromises at the local level based on the bigger picture view

• Full control of external vendors

• Experienced in designing roadmaps within their capability with a view to the wider technology environment and strategies across disciplines.

• Manage and supervise enterprise systems, implement and execute IT strategies related to ERP system

• Overall in-charge of ERP functions and operations, and oversee application team

• Coordinate, manage, and implement of MS Dynamics NAV project; Liaise with NAV Vendors, review NAV process, conducting UAT test, train user etc

• Oversee a complete ERP implementation – including stakeholder/vendor management, documentation and managing the end-to-end process within the region

• Monitor the cost, calculate the number of resources for the project and deploy it for the project

• Provide in-depth functional system analysis, integration, documentation and implementation advice on business and technical requirements that required subject matter knowledge to implement an effective solution

• Provide guidance to ERP team and seek to resolve NAV issues in a timely manner

• Responsible for ensuring that the decision-making governance framework is adhered to at all time.

• Ownership of planning and leading project team meetings which includes effective and timely communications and updates stakeholders

• Provide leadership and take ownership in new site implementations/projects.

• To lead and participation in change management process. Pro-actively evaluate, identify project changes and incorporate appropriate impact analysis and approvals for changes through review with business units.

• Proactively manage risks and direct the development and maintenance of plans, practices and assignments to identify and mitigate potential risks

• Create and maintain SOPs for better governance and work processes

• Manage and align expectations across stakeholders

• Organize to work closely with software vendors and business users to meet business requirements. Ensure high level of internal customer service for new system request or modification.

• Ensure compliance with IT policies and uphold of service level agreement.

Qualifications & Requirements

• Bachelor’s Degree in Computer Science, IT or equivalent

• At least 6 years of FMCG Manufacturing experience. Advantageous to have experience in tobacco industry projects.

• Cross border team management experience

• Analytical Problem solving that systematically considers the implications of problems and solutions in more than one domain at a time and does not solve a problem in one domain that causes a problem in another

• Possess good awareness to understand less-obvious reasons for others’ concerns, behaviour and perspectives

• People-centricity and autonomous, dynamic and results oriented with a can-do attitude

• You are leader in Project/Change Management and motivated to help others succeed

• Some overseas travel may be required

• Strong working knowledge of MS Dynamic NAV or BC or similar ERP is a MUST

• PMP Certified or equivalent or experience, proven success management of complex ERP migration projects

• Ability to set priorities, align stakeholder expectations, develop and execute an associated action plan.

• Work with virtual teams located in different countries around the world, aligning and adapting different work, culture, and communication styles.

• Excellent oral and written communications skills, business acumen with problem solving and analytical skills

• You have a proven track record in delivering project and development milestones