Call Center Supervisor - #1099739
BYD Automotive
Date: 6 hours ago
District: Singapore
Contract type: Full time
Work schedule: Full day
Work closely on projects assigned to improve customer experience
Supervise the customer service team's task allocation, agent training, and KPI completion
Handle unexpected or emergency incidents faced by the customer service team
Coordinate communication and collaboration with other departments to ensure high-quality and efficient customer service
Monitor the psychological well being of customer service team members, provide timely counseling and positive guidance, and identify and nurture talent within the team.
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