Customer Service Executive (NSREC) - #1099726

Job Responsibilities:

You will work as part of the NS Registration and Enlistment team to analyse, investigate and coordinate with stakeholders to manage cases. You would also need to interact with appellants to clarify information, provide advice, instructions and manage expectations.  You will be required to prepare submission and reports, and to make recommendation to the relevant authorities for approval and all necessary follow up till satisfactory closure

• Provide operational and administrative support to the pre-enlistment medical activities and the related support services

• Receive cases, analyse the background and follow up actions required

• Communicate with appellant where required, and with internal stakeholders for necessary actions

• Correspond with various agencies to retrieve data and inputs necessary for case resolution or submission. Ensure that responses adhere to process flows.

• Conduct investigation on process gaps to determine root cause and provide advice for rectifications. Liaise with business process owners, ground users and system technical teams to rectify or improve process gaps.

• Support, conduct audit and track submission of reports.

• Provide clear and concise advice and responses to the queries raised via phone call and/or email.

• Carry out administrative tasks to ensure processes are complete.

Period:

• 2 years contract (renewable)
   

Location:

•  Hillview Link (near Cashew MRT)

Working hours:

• Mon – Fri: 8am - 5.30pm

Salary:

• Up to $3200

Job Requirements:

• Energetic individual who can work well independently and as part of a team.

• Track record of customer service experience and competency 

• Excellent communication and interpersonal skills

• Able to handle different types of customers and complex cases

• Strong analytical and problem-solving skills

• Proven leadership skills will be an advantage

• Meticulous with keen attention to details, highly disciplined, service-oriented and good team player

• Proficient in Microsoft Office applications (Excel & Word)

• Polytechnic Diploma/Degree

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R24124163)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg