Senior Customer Business Executive - #1099733

Job Summary:

To support the Customer Service Manager in matters relating to the Department in achieving Company’s goals and objectives.

Core Responsibilities:

• Timely and accurate entering of sales orders, amendments and engineering changes into Sales Order System.

• Keep customers updated on the status of their parts through weekly reports, customized reports and customer web base reports.

• Coordinate with other departments in resolving problems, expediting orders and managing shipment schedules.

• Handle customers’ enquiries and manage customer relationships.

• Update customers’ profiles, master pricing and product repair pricing in the system.

• Prepare Repair Capability Listing / Catalogue and load into web page.

• Drive continuous improvement and implement innovative solutions to meet customers’ requirements and optimize customer service processes.

• Support Request For Quotations/Quoting activities, including financial modelling.

• Review POs, Contracts, and correspond with customers to address PO discrepancies and ensure compliance to PO requirements

• Perform other duties as assigned.

Qualifications:

• 2-3 years of experience in manufacturing environment

• Excellent verbal and written communication skills, and able to communicate well with customers and all levels of staff in the organization. Must be customer-oriented, work well as team member, and have high energy level / outgoing personality.

• Basic knowledge of manufacturing processes and procedures.

• Possess good coordination and follow-up skills.

• Meticulous, self-motivated, resourceful, proactive with a high level of emotional intelligence.

• Tech-savvy, with good knowledge in Microsoft Office Applications and able to work in a fast-paced dynamic environment.

• Able to multitask, with strong organizational and follow-up skills.

• Knowledge in Financial Modeling will be an added advantage.

Education Requirements:

• Degree in Business or Engineering or related field or fresh graduates with a passion for customer service or aerospace or Diploma holders with at least 1 to 3 years of customer service experience in a manufacturing environment.