Sr Executive / (Sr) Assistant Manager, Dept of Surgery & Urology (Outpatient) - #1099625

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

The Senior Executive / (Senior) Assistant Manager will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes, and learning & growth perspectives.

Key Responsibilities

Primary Responsibilities and Duties

Operations & Business Management

• Manage service point operations assigned at outpatient clinic includingng:
  - Work with stakeholders to streamline billing, system, or process workflows.
  - Daily operations of these service points, including front counter services, administrative/operational matters and partnering Clinic Manager to solve system and process problems;
  - Achieve the targets for the clinical services assigned and be responsible for developing and carrying out business plans to ensure that goals are reached.
  - Provide support for outpatient clinics, including responsible in procuring and management of logistics needs for business.

• Plan, develop and execute data management strategy, reporting / dashboard automation to facilitate data-driven decision and meet departments’ strategic needs and requirements.

Business Management

• Responsible for achieving the volume and financial targets for the clinical services assigned and be responsible for developing and carrying out business plans in conjunction with the clinical heads of departments/divisions to ensure that goals are reached.

• Scope of business management includes annual financial budgeting and regular reviews with clinical heads of departments/divisions, and development of new businesses.

Secondary Responsibilities and Duties

• Disseminate and implement hospital’s policies & procedures.

• Ensure Policy & Procedures are current.

• Perform any other duties as assigned by supervisor.

Key Requirements

• Bachelor degree from a recognized institution with 2 to 8 years of relevant experience.

• Good analytical and organization skills

• Excellent communication, problem solving, presentation, negotiation and interpersonal skill

• Proficiency in Microsoft Word, Excel and PowerPoint

• Positive, motivated and able to perform under pressure.

• Has initiative and able to work independently.

• Experience in healthcare is not compulsory, but preferred.