Visitor Management Agent (Full Time) - #1099119

Highlights 

• Location: Sengkang

• Working Hours: Rotating Day Shift (7am to 230pm / 230pm to 10pm), including weekends and Public Holidays

• Commitment Period: 1-Year Contract

Job Scope 

• Provide good customer service including registration, providing directions, handling general enquiries, crowd control, managing gantry access and exit, register and issue entry passes 

• Ensure smooth operations that are carried out according to the policies, procedures and guidelines 

• Manage resources including manpower, equipment and supplies in daily operations, appoint Liaison Officer to facilitate and manage matters arising between departments 

• Handle and make decisions on escalated ground issues/feedback/complaints and perform service recovery 

• Submit monthly reports and provide regular feedback to Supervisor on staff performance and discipline matters 

• Perform any other duties pertaining to operations  

Job Requirements 

• Prior customer service experience 

• Prior experience leading/managing a team 

• MUST be comfortable with rotating shifts 

• MUST be able to commit Weekends and Public Holidays 

• Able to work in a hospital environment 

• Basic PC Skills 

We regret that only shortlisted candidates will be notified. Thank you.

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