Assistant Freight Manager - #1099081

Location: Changi Airfreight Centre

Are you an experienced leader in freight and logistics looking for your next impactful role? We are seeking a results-driven and hands-on Freight Operations Manager to lead and optimize our air and sea freight operations. In this role, you'll oversee end-to-end freight activities, ensure regulatory compliance, and drive process improvements—all while leading a high-performing team toward service excellence.

Key Responsibilities

• Oversee daily air and sea freight operations to ensure timely and efficient delivery of goods.

• Manage cross-border tracking processes and ensure full compliance with international shipping and customs regulations.

• Collaborate with carriers, customs agents, and logistics partners to proactively resolve any operational disruptions.

• Identify operational inefficiencies and implement process improvements to streamline freight activities.

• Leverage data and performance metrics to enhance efficiency, reduce costs, and improve service quality.

• Provide clients with proactive shipment updates, addressing concerns and resolving issues quickly.

• Work closely with the Customer Focus Team to deliver a seamless and unified client experience.

• Ensure strict adherence to international laws, customs requirements, and industry regulations.

• Maintain accurate and complete shipment documentation, including customs declarations, delivery records, and tracking updates.

• Oversee timely and accurate billing processes and invoice verifications.

• Analyze complex freight issues and develop effective, timely solutions.

• Act as the escalation point for critical customer issues and lead resolution efforts with professionalism and urgency.

What You Need

• At least 7 years of experience in a leadership role within the freight forwarding or logistics industry.

• Demonstrated ability to manage and motivate teams in a fast-paced, high-pressure environment.

• Strong verbal and written communication skills to engage with clients, internal teams, and external stakeholders clearly and effectively.

• Willingness to work closely with frontline teams, understand day-to-day operations, and step in when needed to ensure delivery excellence.

• Skilled in mediating team conflicts and solving operational challenges with a calm, solution-oriented approach.

• Confident in making timely decisions that balance operational efficiency with team dynamics.

• Able to lead teams through change, drive continuous improvement, and adapt swiftly to evolving logistics requirements.

• Committed to hitting performance targets, meeting deadlines, and upholding service standards.

• Strong sense of ownership and accountability—for self and team.

• Ability to understand team dynamics, foster a supportive culture, and encourage employee engagement and development.

Why Join Us?

• Be part of a growing company that values leadership, innovation, and people.

• Make a tangible impact on freight performance and customer satisfaction.

• Work in an environment that champions collaboration, transparency, and operational excellence.

If you're ready to lead with impact and bring your freight expertise to the next level,
Apply now — and let's shape the future of logistics together.