Customer Service Associate - #1098798

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Working Location: Bendemeer

Working Hours: Monday to Friday 8am to 530pm

Job Scope:

• Assist with the check-in of customers for their advisory and mediation sessions 

• Provide guidance to customers on the process of e-lodgement, online appointment booking, as well as scanning and uploading of documents for mediation

• Manage the customers effectively in the case of big group arrival, walk-in, latecomers and difficult customers

• Conduct first cut assessment to determine the urgency of walk-in customers

• Perform other ad-hoc and administrative duties including conducting phone survey and filing

Job Requirements:

• Min. GCE 'O' Level or equivalent

• At least 1 year of customer service experience

• Customer Service Oriented with good interpersonal skills

We regret to inform that only shortlisted candidates will be contacted.

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