L1 Technical Service Engineer - #1098681

Key Responsibilities:

• Provide front-line IT support via phone, email, and other channels

• Troubleshoot issues on Windows, Mac, networks, printers, and Office 365

• Use RMM tools to monitor and maintain client systems

• Update documentation and manage service tickets efficiently

• Participate in project tasks like workstation setups or software installs

• Escalate complex issues to L2/L3 engineers when needed

• Follow SOPs and adhere to service standards and schedules

Requirements:

• 1–2 years of IT support experience (MSP or SI experience is a plus)

• Strong knowledge of Windows, Mac, Office 365, and basic networking

• Familiarity with tools like NinjaOne, PRTG, Huntress, or similar

• Excellent communication and customer service skills

• Degree or diploma in IT or equivalent hands-on experience

• Relevant certifications (e.g., ITILv4, CCNA, MCSA) are a bonus