Lead L2 Technical Service Engineer - #1098672

Key Responsibilities:

• Resolve advanced technical issues across systems, cloud, and infrastructure

• Lead IT projects (e.g., M365 migration, server upgrades, AD setups)

• Review and ensure quality of infrastructure deployments

• Train and support L1/L2 engineers; document SOPs and best practices

• Collaborate with clients and internal teams for solution planning and delivery

Requirements:

• 5+ years of hands-on IT infrastructure support experience

• Strong knowledge of Microsoft 365, Windows Server, Active Directory, virtualization (VMware/Hyper-V)

• Familiarity with Azure, backup tools, and basic networking (firewalls, VPNs)

• Experience in a Managed Services or Systems Integrator environment preferred

• Certifications in Microsoft, Azure, or ITIL are a plus