Clubhouse Manager - #1098259

Job Overview:

 Work with the Director of Operations to ensure divisional workplans are implemented and budgets adhered to.  Provide leadership for effective management of club operations, including the overall administrative management, maintenance and operation of the Clubhouse and its facilities; and to ensure positive customer experience and efficiency of club operations.

Responsibilities:

• Work closely with NS leaders to develop and implement the club’s long-term and short-term business plans.

• Ensure effective management of club operations (financial, operational and administrative) and a consistently high usage rate of club facilities, to meet targets set in the divisional workplan. 

• Generate revenues for the clubhouse and develop business opportunities for the clubhouse and in-house tenants.

• Organise, coordinate and facilitate membership-based projects and events, activities and courses.

• Review activities, services, facilities and amenities to ensure relevance and viability, and initiate/develop new ones to keep pace with members’ changing needs and interests and to promote engagement.

• Monitor competitiveness of activities organized / facilities offered for members by keeping abreast of market trends and research on new ideas/trends.

• Liaise with Marketing Agent on the tenant mix and progress of tenancy renewals, maintain effective relationships and interaction with tenants, ensure maximum satisfaction by reacting promptly to queries from tenants, and maintain and develop customer relationships through constant liaison with tenants on any issues.

• Seek legal advice on sub-tenant agreements and service contracts.

• Attain approved projected financial performance for all HomeTeamNS-operated facilities under the club’s purview.  Take effective action for non-performing facilities and ensure effective/responsive management.

• Manage public relations and publicity for the club, in consultation with HQ’s Corporate Communication Department.  Ensure effective communication to promote club facilities/activities to members.  Evaluate effectiveness and quality of publicity efforts and take appropriate actions and initiatives to enhance the clubhouse’s image.

• Ensure proper upkeep and maintenance of the clubhouse's properties comprising all vicinities pertaining to clubhouse operations. 

• Ensure tight control of club management and operations in areas like policy/procedures adherence including but not limited to procurement procedures. 

• Lead and mentor staff through providing guidance, development and motivation.  Identify staff with potentials and draw up succession plans for key positions.

• Schedule, supervise and direct the duties of all clubhouse operational staff.

• To develop /contribute to development of an effective Standard Operating Procedure for the Operations Department.

• Support and implement key organization directives such as those prescribed by the Customer Experience Department and the Human Resource Department.

• Institute regular checks on accounts and inventory and ensure effective follow-up to approved recommendations by the Management and Audit Committee.

• Work closely with the Property and Estate Management Department on any upgrading works in the Clubhouse and/or its facilities. To oversee the upgrading works or replacement projects till completion. 

• Manage vendors, suppliers, term contractors and any other external agencies.

• Maintain close and cordial working relations with the Executive Committee’s chairman, business stakeholders and members.

Requirements:

• Degree / Higher Diploma in Business Management, Hospitality, Marketing, Public Relations or any related field.

• Preferably have relevant experience in Clubhouse and Hospitality industry.

• Good knowledge in facility management, finance budgeting, marketing strategy and business management.

• Proficient in MS Office and databases

• Must possess good leadership with strong project management skill.

• Able to multi-task, handle stress, able to work with people of all level and possess great time management/organizational.

• Good interpersonal, good oral and written communication skills and social skills.

• Meticulous, reliable and demonstrates high integrity.

• Must be prepared to work irregular hours, including weekends and public holidays.

• Required to rotate among 3 clubhouses: Khatib, Bedok Reservoir and Bukit Batok.