Medical Escort/Aide and Transport Executive (MET) - #1098243

The Job

The Medical Escort/Aide & Transport Executive is responsible for managing and coordinating non-emergency medical transportation and escort services for clients. This role involves scheduling, liaising with drivers and volunteers, client assessment, and ensuring that each client's journey is safe, comfortable, and well-documented.

Responsibilities

• Handle client referrals from the Agency for Integrated Care (AIC) and senior member.

• Conduct initial assessments of referred clients to determine service suitability and special needs.

• Maintain updated client profiles with medical, mobility, and psychosocial information.

• Coordinate and schedule medical escort services for clients to attend medical appointments.

• Accompany clients as a medical aide when required, providing physical or emotional support during appointments.

• Monitor the safety and well-being of clients during transportation and medical visits.

• Engage volunteers and provide necessary briefing and training on escort protocols and client handling.

• Coordinate with volunteer escorts to support client appointments when internal staff are not available.

• Maintain a roster of available volunteers and assign duties accordingly.

• Plan and manage transport schedules in collaboration with assigned drivers.

• Ensure vehicles are efficiently deployed to meet clients’ needs, minimizing waiting time and travel disruption.

• Assist with route planning and timing to optimize resources and punctuality.

• Maintain accurate service documentation including trip logs, client interaction records, and incident reports.

• Submit timely Medical Escort and Transport (MET) reports to supervisors and funding bodies.

• Ensure confidentiality and compliance with organizational and data protection policies.

• Support audit and review processes by ensuring up-to-date and complete client and service records.

Requirement

• At least Diploma or equivalent qualification in any discipline.

• Related experience in working with the elderly / social sector / healthcare

• Possess a good command of both spoken and written English and Mandarin to liaise with Mandarin speaker clients.

• Proficient in Microsoft Office for managing documentation, schedules and reports.