Officer, Card Operations Services - #1098169

About the role

SimplyGo Pte Ltd is seeking a meticulous and proactive Officer, Card Operations Services to join our Operations team. In this full-time role, you will be responsible for managing ez-link card operational workflows including processing refunds, resolving discrepancies, and supporting ongoing process improvements. You’ll collaborate across internal teams and external stakeholders to ensure a seamless and customer-centric experience. This role is based in our main office at Tanjong Pagar.

What you'll be doing

• Investigate and process refunds and top-up related discrepancies within stipulated service level agreements (SLAs).

• Manage blacklisting processes and ensure proper documentation and handling of cards and other form factors.

• Liaise with the Customer Service team to resolve card or wallet disputes and ensure accurate updates in internal systems such as Card Management System (CMS).

• Coordinate with internal departments and external partners to address operational issues and support the smooth execution of ongoing and new projects.

• Recommend process improvements to enhance efficiency and support the company’s digital transformation goals.

• Maintain accurate operational records and ensure timely resolution of chargebacks and exceptions.

• Be an active team player, supporting team functions and ensuring coverage during absences.

• Participate in management initiatives to build operational competency and contribute to strategic objectives.

What we're looking for

• Strong analytical skills with the ability to investigate and resolve discrepancies in a systematic and efficient manner.

• High attention to detail and commitment to data accuracy.

• A positive working attitude, adaptability to organizational culture, and a collaborative spirit.

• Excellent communication skills and professionalism in working with both internal and external stakeholders.

• Prior experience in payment systems, card operations, or refund processing is an advantage.

• Eagerness to learn and contribute to process improvements and digital transformation efforts.

What we offer

At SimplyGo, we value our employees and strive to create a supportive and inclusive work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. You'll also enjoy a range of wellbeing initiatives, including flexible work arrangements and health programs.

About us

A wholly owned subsidiary of the Land Transport Authority (LTA), SimplyGo provides transit ticketing and travel card-related services.

A key player in the Singapore public transport ecosystem, we act as an intermediary between commuters and stakeholders such as regulators, public transport operators and card issuers.

Our innovative initiatives simplify journeys while creating value for commuters. Through the SimplyGo app, we ensure seamless customer journeys via trusted payment solutions and ticketing services.

If you're excited about this opportunity in making a positive impact on the communities we serve and want to be a part of our growing team, apply now.