Quality Assurance (QA) Executive / Business Process & Project Executive - #1097930

ROLES & RESPONSIBILITIES

Process Management & Compliance

• Assist in initial investigation of customer (external) / departmental (internal) complaints and disputes, which includes root cause analysis, tracking of improvement actions and auditing effectiveness of improvement actions

• Support and assist in regular process compliance checks

• Proactively collaborate with Process Champions to understand and document departmental processes and challenges

• Follow-up and review of Corrective Action Requests (CARs) and Risks and Opportunities (R&O) from respective operational departments

ISO maintenance

• Support and work with related representatives to update and maintain the ISO Standards

Project Management

• Support on monitoring and tracking the progress of strategic / major projects that are crucial for growth of RMS

• Ad-hoc tasks related to business processes and projects

WORKING REQUIREMENTS

• Diploma or Bachelor's degree in a relevant field (Quality Management, Business Management, Business Process Management and etc.); Advanced Diploma or certifications (e.g., Six Sigma, CQE) are a plus.

• 0 - 2 years working experiences in quality assurance or ISO related scopes

• Good understanding on ISO standards (such as ISO 9001, and ISO 22000)

• Strong verbal and writing (documentation) skills in English

• Ability to read and speak Chinese (Mainly due to close collaboration with Chinese speaking counterpart)

• Willing to learn new things from system and technological perspectives

• Have good interest in business process, process improvement and open for changes, driving continuous improvement initiatives, and fostering a culture of quality excellence.

• Good communication skills and team work

• Disciplined, Honest and Integrity

• High effective execution and strong sense of responsibility

• Proactive and have goal-oriented approach to problem solving