Operations Manager (Facility Services) - #1097611

Primech A & P is looking for an Operations Manager to oversee the daily operations of our cleaning projects. You will be leading a team of Executives to ensure the smooth operations of multiple sites.

Responsibilities:

• Manage a team to oversee the daily operations of cleaning projects, ensuring services are delivered on time and to the highest standards.

• Develop, implement and regularly review standard operating procedures (SOPs) to ensure high-quality service across all sites, ensuring compliance with local regulations and industry standards.

• Handle staffing issues, ensure that all staff are trained in and adhere to safety protocols and professional conduct.

• Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction.

• Collaborate with the business development team to expand services with existing clients and attract new business.

• Optimize resource allocation, manage labour costs, and reduce operational inefficiencies.

• Continuously assess operational workflows, identifying areas for improvement in efficiency and effectiveness.

• Prepare regular reports on operational performance, customer satisfaction, and financial results for senior management.

• Manage the use of technology systems to streamline scheduling, reporting, and communication between teams.

Requirements:

• Bachelor’s degree in any field, preferably Operations Management or Facilities Management.

• Minimum 5 years of Operations experience in a similar industry (preferably cleaning or facility management), with at least 3 years in a managerial or leadership role.

• Must have valid Class 3/3A Driving license.

• Must be flexible to work weekends, as well as late night into early mornings.

• Tech-savvy, proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

• Familiarity with cleaning industry regulations, safety standards, and best practices.

• Strong organizational, problem solving, and leadership abilities.

• Ability to react quickly in fast-paced environments.

• Good communication skills and proactive in dealing with high value customers.