Senior IT Consultant (MS Dynamics) - M.LEE - #1097524

Senior IT Consultant (MS Dynamics) - M.LEE

We are seeking a highly skilled Senior IT Consultant with a strong background in managing end-user environments and extensive techno-functional expertise in MS Dynamics CRM. This role is critical in bridging the gap between technology and business, ensuring seamless implementation, configuration, and support of Dynamics applications across departments.

The ideal candidate will lead initiatives, optimize business processes, and drive digital transformation while ensuring the reliability and usability of the end-user IT environment.

Key Responsibilities:

• Act as a subject matter expert (SME) and senior advisor for Microsoft Dynamics CRM.

• Provide end-to-end management of the Dynamics environment, including implementation, customization, integration, upgrades, and support.

• Gather and analyze business requirements and translate them into functional and technical specifications.

• Lead workshops with stakeholders to define processes and ensure business alignment.

• Collaborate with developers and technical teams to design, test, and deploy system enhancements and integrations.

• Monitor and manage the end-user IT environment, ensuring high availability, security, and performance.

• Provide technical support and training to end users, including troubleshooting issues and documenting solutions.

• Ensure compliance with IT governance, change control, and security policies.

• Manage vendor relationships and coordinate with external partners or support teams as needed.

• Lead or contribute to strategic IT initiatives, digital transformation projects, and process improvement efforts.

Required Skills and Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.

• 8+ years of experience in IT consulting or support, with at least 5 years focused on Microsoft Dynamics CRM.

• Proven experience in both functional and technical aspects of Dynamics (e.g., configuration, customization, scripting, workflows, Power Platform).

• Solid understanding of end-user IT environments including hardware, software, identity management, and collaboration tools.

• Excellent communication, stakeholder management, and problem-solving skills.

Location : Central, Singapore

Kindly indicate your current/last salary details and your notice period

Interested candidates kindly forward your CV to [email protected] (Margaret Lee Hsin-Hua, Reg No: R1547495). Feel free to forward this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential.

PeopleSearch Pte Ltd

EA License No: 16S8057