IT Support Executive - #1097237

Job Responsibilities:

• Travel between different locations to provide on-site IT support, as this role is on a roving basis.

• Ensure smooth operation and functionality of Point of Sale (POS), network and applications/systems across multiple outlets island wide.

• Manage and maintain hardware and software, including configuration and maintenance of peripherals, backup processes, and system upgrades or replacements.

• Handle after-hours on-call escalation and support for critical issues, ensuring timely resolution of technical problems **(including weekends and PH).

• Collaborate with vendors to resolve problems.

• Maintain accurate and up-to-date records of IT assets, purchases and subscriptions.

• Undertake additional duties related to your job scope as assigned by your Manager and/or Team Leader.

Job Requirements:

• Candidates with relevant working experience in IT support are encouraged to apply.

• Willingness to work in a roving role, providing on-site support across multiple locations.

• Strong verbal and written communication skills.

• Self-motivated and proactive.

• Ability to work independently, take ownership of tasks, and deliver outcomes promptly.

• Strong analytical and problem-solving skills with an innovative approach to solutions.

• Experience in documenting standard operating procedures, processes, and work instructions.

• Ability to balance day-to-day operational support with administrative tasks.

• Applicants with a Class 2B riding license with own transportation are welcome (optional).

• Class 3 driving license.

• We seek Mandarin-speaking candidates who are required to serve Mandarin-speaking operation teams.