F&B Service Coordinator - #1097077

F&B Service Coordinator

The F&B Service Coordinator serves as a crucial point of contact and communication within the Food & Beverage department, facilitating seamless operations between outlet managers and other hotel departments.

This role is instrumental in providing comprehensive administrative support, ensuring efficient information flow, and maintaining accurate departmental records. The F&B Service Coordinator will shall assist to prepare and manage documents, reports, and communications, ultimately contributing to the smooth and successful execution of F&B services.

Reporting to the Executive Assistant Manager (F&B), the incumbent shall be responsible to:-

• Communication & Coordination:

  • Act as the primary liaison and point of contact between F&B outlet managers and with the EAM (F&B)

  • Facilitate effective communication and information exchange between F&B outlet managers and other hotel departments (e.g., HR, Kitchen, Front Office, Sales, Finance)

  • Relay departmental requests, updates, and concerns to relevant parties in a timely and professional manner

• Administrative Support:

  • Provide comprehensive administrative support to the F&B department, including but not limited to, the EAM (F&B) and F&B outlet managers

  • Manage and store vendors’ contracts and invoices

  • Prepare, proofread, and edit a variety of documents, including letters, memos, reports, presentations, and internal communications, ensuring accuracy, completeness, and adherence to hotel standards

  • Operate and ensure smooth operations of standard office equipment, including photocopiers and scanners

  • Manage and organize departmental files, both physical and electronic

• Operational Support:

  • Coordinate F&B promotion materials with Sales & Marketing Department to ensure proper implementation for all channels

  • Support the F&B management team in scheduling meetings, preparing agendas, and taking minutes as required

  • Assist with ad-hoc projects and tasks as assigned by the F&B management

  • Maintain a high level of confidentiality regarding sensitive departmental and guest information

• Relationship and Client Management:

  • Assist clients and regular guests with their hotel purchases and bookings, especially for special occasions and seasonal orders (e.g., mooncakes, dumpling festival items, Chinese New Year orders)

  • Ensure a smooth and positive experience for guests making such purchases, handling inquiries and facilitating transactions efficiently with other departments

• Information Management & Reporting:

  • Ensure the timely update and accuracy of various F&B reports (e.g., daily sales reports, inventory reports, labor reports, guest feedback reports)

  • Enter, locate, and retrieve work-related information from internal systems

Job Requirements

• Minimum GCE 'O' Levels or equivalent. A Diploma in Hospitality Management, Business Administration, or a related field is a plus

• Minimum 1-2 years of administrative or coordination experience, preferably within a Hotel Food & Beverage department or a fast-paced hospitality environment

• Experience in Hotel operations and F&B service standards is highly advantageous

• Excellent written and verbal communication skills in English. Ability to communicate clearly and concisely with diverse stakeholders

• Strong organizational and time management skills with the ability to multitask and prioritize effectively in a dynamic environment

• Ability to work independently and as part of a team

• Proactive and resourceful with a problem-solving attitude