Senior / Patient Service Associate, Appointment Services - #1096937

Responsibilities:

• Provide excellent customer service to our customers and meticulous administrative support in Appointment Services section

• Responsible for managing appointment requests and other appointment related enquiries (e.g. prescription requests) received via phone, faxes and emails

• Meet quality standards and achieve department KPIs on a monthly basis

Requirements:

• Minimum ‘N’ Level qualification

• A customer-oriented team player with good interpersonal skills

• Relevant work experience in call centre, healthcare, hospitality or service industries will be an advantage

• Position is hired under SingHealth (CGH) Call Centre

Working Schedule:

·         Mon – Fri : (5-day work week)

·         Saturday (half – day) every alternate week