Outsource IT Engineer (12 months contract) - #1096536

Position: 12 Months contract

Working location: Marine Centre Central Region

Working hours: Mon to Fri 7am – 4pm

Salary: up to $4,000

Job Duties:

• Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.

• Resolve issues that occur outside work hours whenever needed.

• Other tasks and projects as assigned by Manager or Management.

Requirement:

• ITE/Diploma in Information Technology from recognized institutes.

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for about 1-2 years.

• Experience in cloud productivity application like M365 suite (Installation and troubleshooting)

• Experience in financial application like Bloomberg (Installation and troubleshooting)

• Experience in support of phone system (sometimes we need reset the phone or deploy new phone)

• Provide support of general IT request like VC connectivity/ Mobile Email Activation.

• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage and perform under pressure to meet SLA’s.

• Excellent knowledge of Customer Service best practice.

EA License No: 19C9611

EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)