Customer Service Officer/ Mall - #1096058

About the role

As a Customer Service Officer in Changi City Point, you will be responsible for providing excellent customer service to our residents and visitors at our shopping mall. This is a full-time role in a friendly, customer-facing environment, ideal for someone who enjoys working with people and being part of a lively team.

What you'll be doing

• Handle all customer service-related matters at the counter

• Provide excellent customer service, attend to tenant and shopper enquiries and feedbacks

• Promote loyalty program and related activities

• Assist in voucher sales, mall redemptions, reward program and any other marketing activations as required

• Support Marcom in promotional activities, events and loyalty program as required

• Administrative duties and any other ad-hoc duties as assigned

What we're looking for

• Min GCE N Level qualification

• Min 1 year of working experience in relevant customer service role/ hospitality industry

• Proficient in MS Office Word, Excel will be an added advantage

• Fluent in English

• Customer-oriented with good communication and interpersonal skills

• Able to work in fast paced environment and has passion for service excellence

• Able to work rotating shift, weekends & Public Holidays

More about this job:

2 rotating shifts (10am to 6pm / 2pm to 10pm)

For interested applicant, kindly indicate your notice period and expected salary in your resume.