Operations Coordinator Pest Control - #1096036

Operations Coordinator – Pest Control Services

The Operations Coordinator is a key support role responsible for coordinating the day-to-day scheduling, communication, and administrative operations of the pest control service team. This position ensures that field technicians are properly assigned, customers are informed, and all job-related documentation is recorded and processed efficiently. The ideal candidate is highly organized, proactive, and service-oriented.

Key Responsibilities:

• Plan and schedule daily service jobs for pest control technicians based on priority, zone, and technician availability.

• Monitor real-time job progress via field service software.

• Coordinate follow-up visits, urgent call-backs, and contract renewals.

• Assign technicians to service areas based on customer location and expertise.

• Confirm appointments with clients and provide reminders.

• Act as the first point of contact for client inquiries regarding service times, technician arrival, or general pest control concerns.

• Ensure all job orders are properly documented in the system (e.g., service reports, photos).

• Coordinate with the sales and admin for service agreement handling and invoicing preparation.

• Maintain daily communication with technicians to ensure smooth job flow and on-time service delivery.

• Flag issues to supervisors or operations manager (e.g., technician absence, customer complaints, equipment failure).

• Support stock monitoring by recording daily chemical usage from technicians.

• Coordinate with the storekeeper or admin team for replenishment or urgent equipment needs.

Key Requirements:

• Prior experience in administrative & in pest control industry

• Strong organizational skills with attention to detail.

• Team player with a strong sense of ownership.

• Solution-oriented with proactive follow-up.

• Excellent communication skills in English (spoken and written).

• Comfortable using field service or scheduling software (e.g., FSM tools, Google Calendar, Excel).

• Ability to multitask and stay calm under pressure.