Assistant Executive (Network Support Development) - #1095987

Specific Job Role/Scope:

• To executive is accountable to the Head of Department for providing full BD administration and operational support to the department. 
• In charge for liaising and quoting for both overseas agents & local customers, as well as upkeep and maintenance of the airline net rates.
• To enhance the work process and increase productivity.

Responsibilities and Duties:

• To improve business development and maintain relations with overseas agents 
• To liaise with local sales/customers to grow the business and handle their shipments (i.e. providing booking confirmations, conflicts resolutions, billing instructions etc)
• To constantly review airfreight cost and handling charges, ensuring that updated rate are sent to key overseas agents monthly.
• To handle all enquiries from overseas agents and local customers and follow up with shipment activations.
• To provide and oversee sales leads to overseas agents and keep track of the progresses and outcomes.
• To follow through with the entire shipping procedures for sea freight shipment (i.e., from creating of shipping, to liaising shipping activities, and billing/recovery).
• To monitor the performance of identified overseas agents and draft emails for management / or upon departmental requests.
• To resolve any disputes and issues by agents and customers, in order to maintain a high level of service quality.

Additional Tasks Assigned (if any):

• Overseas agents' rates comparison
• Collate customer's business trends, progress and statistics
• Arrange and attend overseas agents and customers' sales calls/meetings/visits
• Handle RFQ/ RFP/ tender bids
• To monitor oversea agents' activities, update the progress/ trend for management perusal
• To create new ROs and customer tariffs into system
• To handle any ad-hoc projects/ assignments from time to time
• Provide constructive opinions and suggestions for work improvement

Requirements:

• Diploma / Degree holder
• Sales oriented and business minded individual