Customer Service Executive (Freight Forwarding) - #1095975

Job Responsibilities:

• Client Relationship Management:

  • Account Management: Build and maintain strong relationships with clients by understanding their needs and providing personalized support.

  • Client Communication: Serve as the primary point of contact for client inquiries, requests, and issues, providing timely and accurate responses.

  • Customer Satisfaction: Ensure high levels of customer satisfaction by addressing client concerns promptly and effectively.

• Order Processing (Shipment activation) and Coordination:

  • Order Management: Process client orders and pre-alert to customer, origin and operations. 

  • Documentation: Ensure accurate and timely completion of shipping documents, including bills of lading, customs paperwork, and other required documentation for operation take over

  • Coordination: Coordinate with internal departments, such as operations, logistics, and finance, to ensure smooth and efficient execution of client orders.

• Issue Resolution and Problem-Solving:

  • Troubleshooting: Address client issues and concerns related to shipments, delivery delays, damages, or other logistics issues, and work with internal teams to resolve them.

  • Conflict Resolution: Handle escalated client complaints or disputes professionally and diplomatically, striving to find mutually beneficial solutions.

• Customer Support and Training:

  • Training: Provide guidance and support to clients on the use of company systems, processes, and services to optimize their shipping experience.

  • Technical Assistance: Assist clients with technical issues or questions related to online booking platforms, tracking systems, or other digital tools.

• Continuous Improvement:

  • Feedback Collection: Solicit feedback from clients on their experience with the company's services and use insights to identify areas for improvement.

  • Process Enhancement: Work with internal teams to identify process gaps or inefficiencies and recommend solutions to improve customer service delivery.

And any other duties assigned by the management. 

Requirements:

• Min. Diploma in Logistics/Freight Forwarding

• Min. 2 years in Logistics/Freight Forwarding experiences

• With experience in both air and ocean freight

• Proficient in MS Office

• Able to start immediate or within short notice