Import Customer Service Executive (Airfreight) - #1095501

Position: Import Customer Service Executive (Airfreight) (Job ID: 19687)

• Changi

• Basic + AWS + VB

• Attractive AL benefits

Job Description:

• Act as single point of contact for Airfreight Import

• Manage internal and external customers for the movement of import shipments

• Follow up on urgent shipments pro-actively

• Liaise effectively with different level of stakeholders like Warehouse / Operations / Billing / Sales

• Ensure that customers’ expectations are being met and mapped in SOP

• Regular Business Review with Customers – MBR or QBR

• Perform ad hoc tasks as assigned by Immediate Superior

• Perform End to End Process which include Billing

• Follow up with Customer on any Billing Disputes

Job Requirements:

• Experienced in Airfreight Import

• Able to use Microsoft Excel for Reporting

• Able to work with different levels of stakeholders

• Able to work on weekends if required (Alternate Saturdays)

• Good working attitude

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