Guest Service Officer - #1095413

Summary:

• Working location: West Coast

• Working Days & Hours: 5 days (3 shift rotating)

• Salary: Up to $2600

• Benefits: Corporate staff perks (Medical, Insurance, Incentive etc.)

Job Scope:

• Work closely with the Residence Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests, and enquiries.

• Ensure that all telephone calls are handled promptly.

• Maintain good guest relations with in-house guests at all times.

• Handle guest complaints promptly.

• Ensure guest room security, emergency, and fire procedures; encourage the use of Safe-Deposit boxes (El-Safe) and adhere to policies & procedures for their use.

• Be familiar with SR facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

• Maintain a well-groomed appearance and a tidy work area

Job Requirement:

• Comfortable to work during weekends due to operations requirements.

• Comfortable to OT when necessary.

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

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Edward Tan Yiek
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