Administrative - #1095269

Key Responsibilities:

• Oversee and manage daily operations to ensure efficiency and productivity.

• Assist clients with their applications, providing comprehensive guidance and support.

• Coordinate with various departments to ensure seamless client experience.

• Handle client inquiries and resolve issues promptly and professionally.

• Maintain accurate records and documentation for all client interactions and processes.

• Identify opportunities for process improvements and implement solutions to enhance operational efficiency.

• Support the team in meeting operational targets and objectives.

• Assist in the development and implementation of operational policies and procedures.

• Collect and manage client documents, ensuring completeness and accuracy.

• Follow up with clients on any document shortages and write necessary letters.

• Schedule appointments for document submission and follow up on application status.

• Engage proactively with clients, providing specialist services and handling all kinds of client stress and pressure.

• Work collaboratively in a team and maintain harmony in the workplace.

Requirements:

• Minimum of 0-1 year of experience in an operations or administrative role, preferably within the consultancy or immigration industry.

• Strong organizational and time management skills.

• Excellent communication and interpersonal skills.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Ability to work independently and as part of a team.

• Detail-oriented with a high level of accuracy.

• High follow-up skills and proactive engagement with clients.

• Problem-solving skills and the ability to think critically and adapt to changing situations.

• Ability to handle stress and pressure from clients professionally.