Customer Services Executive - #1095233

Main activities:

·       Order management between customer and workshop

·       Administer customer account, including ERP contract administration.

·       Understand customer requirements and transform into fulfilment actions

·       Ensure customer order status, weekly report are accurately generated and maintained

·       Maintain regular contact with customers assigned, perform weekly, monthly and yearly review.

·       Develop alternative solutions and make decisions to ensure order delivery to meet customer

requirement

·       Coordinate clarification of technical and commercial queries

·       Inform relevant customers proactively on order status, especially for delays or critical parts

·       Consolidate technical quotation, fulfil business quote and send to customer via ERP system.

·       Continuous improvement/optimization of order fulfillment process, analyze metrics to provide insight

and recommendations to improve organizations profitability and margin

·       Any other duties as assigned by Supervisor

Job requirements:

·       Diploma in any relevant industry

·       No work experience required

·       Excellent written and oral communication and presentation skills

·       Strong work ethics, team player, customer oriented with meticulous mindset

·       Self-motivated person who can bring ideas and improve our existing processes

·       Proficient in Microsoft applications

·       Fluent in English