Senior/Executive, Customer Relations - #1094991

About the role

We are seeking a highly experienced and customer-focused Senior/Executive, Customer Relations to join our team at Leeden National Oxygen Ltd in the Pioneer West Region. In this full-time role, you will be responsible for managing and enhancing our customer relations, ensuring an exceptional experience for all our clients.

What you'll be doing

• Developing and implementing strategies to build strong, long-lasting relationships and communications with our customers, contributing towards timely order status and providing resolutions to delivery issues

• Responsible for day-to-day operations, including and not limited to tracking of delivery orders, processing of customer orders, monitor plant inventory levels, raising of

• Analysing customer feedback and data to identify areas for improvement and drive continuous enhancement of our customer experience

• Collaborating cross-functionally with other departments to address customer concerns and resolve issues in a timely and effective manner

• Monitoring and reporting on key customer relations metrics, and using insights to inform decision-making

• Ensuring compliance with all relevant regulations, policies and procedures related to customer service and data privacy

What we're looking for

• Extensive experience in customer relations or customer service management role

• Knowledge in inbound and outbound shipment arrangements is a must

• Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers and internal stakeholders

• Outstanding problem-solving and decision-making capabilities, with a solutions-focused mindset

• Strong understanding of customer service best practices and industry regulations

• Diploma qualification in a relevant field, such as business, management or customer service, is highly desirable

What we offer

At Leeden National Oxygen Ltd, we are committed to providing our employees with a supportive and rewarding work environment. As a Senior/Executive, Customer Relations, you can expect:

• Competitive remuneration and performance-based bonuses

• Comprehensive health and wellness benefits, including medical insurance and fitness subsidies

• Opportunities for professional development and career advancement

• A collaborative and inclusive company culture that values work-life balance

• Access to a range of employee discounts and perks

About us

Leeden National Oxygen Ltd is a leading provider of industrial gases and related equipment in the Pioneer West Region. With a strong focus on innovation, safety and customer service, we have been trusted by businesses across a wide range of industries for over 50 years. As we continue to grow and expand our operations, we are seeking talented individuals to join our team and contribute to our ongoing success.

If you are excited by this opportunity and believe you have the skills and experience to excel as our Senior/Executive, Customer Relations, we encourage you to apply now.