Sales Support Executive - #1094781

SALES SUPPORT EXECUTIVE – PURCHASING

Reporting to: Head of Sales & Marketing

Department: Purchasing

Job Summary:
The Sales Support Executive – Purchasing will be responsible for overseeing the purchasing function, e-commerce order fulfilment, and general office administration for the Singapore and Malaysia subsidiaries. This role requires excellent coordination between the purchasing, finance, sales, and e-commerce teams, as well as effective management of incoming shipments and order processing. The ideal candidate will be detail-oriented, proactive, and capable of working independently to support a seamless flow of products, from procurement through to customer fulfilment.

Key Responsibilities:

Purchasing Function

• Create and manage new product SKUs, including product details, barcodes, and serial numbers.

• Issue and track both local and overseas purchase orders; ensure timely follow-up and delivery.

• Collaborate with the finance team to raise payment requisitions for suppliers.

• Work closely with the sales team to manage purchase requisitions and maintain product supply.

• Provide the internal sales team with updates on incoming shipments.

• Consolidate and submit product defect claims, warranty claims, and parts requests.

• Order and track spare parts as needed, ensuring timely replenishment.

• Analyse product sell-through rates and monitor inventory levels to maintain optimal stock.

• Manage import documentation and coordinate incoming shipments and delivery logistics, including container bay booking and unstuffing.

• Perform data entry for all inward goods receipts and maintain related filing systems.

• Assist with sourcing for products and materials.

• Prepare and submit monthly inward concessionaire product sales reports to suppliers.

• Procure sundry goods for internal office use.

E-Commerce Fulfillment Function (Relief Role)

• Oversee daily online order fulfilment for company e-commerce stores and omnichannel sales platforms.

• Execute order processing, fulfilment, delivery and returns across all platforms.

• Coordinate with courier services to ensure prompt and accurate delivery of customer orders, including managing self-collection orders.

• Respond to customer queries and provide after-sales support as needed.

• Troubleshoot any operational issues and work closely with various departments to resolve them.

• Identify opportunities for process improvement and work with the technology team to implement changes.

• Work independently, ensuring timely completion of assigned tasks.

General Office Administration Function

• Provide coverage for Sales Admin colleagues in their absence.

• Handle incoming phone calls and general inquiries.

• Enter related data into the system and manage digital filing.

• Assist company directors with any ad-hoc tasks as assigned.

Qualifications and Skills:

• Proven experience in purchasing, inventory management and related sales support roles.

• Strong coordination skills and ability to work effectively across multiple teams.

• Familiarity with import documentation and logistics processes.

• Proficiency in data entry, analysis and managing digital filing systems.

• Ability to work independently with minimal supervision, prioritize tasks, and meet deadlines.

• Excellent problem-solving skills and attention to detail.

Preferred Experience:

• 2+ years in purchasing, sales support, or related roles.

• Experience with inventory management.