Executive Housekeeper - #1094515

Job Summary: 

As the Executive Housekeeper, you will lead and oversee all aspects of the housekeeping operations across guest rooms, public areas, laundry, back-of-house spaces and outsourced services. You will be responsible for ensuring the highest level of cleanliness, hygiene, and guest satisfaction, while managing the team and maintaining cost-efficient operations. This role combines service excellence, operational expertise, and strategic oversight, requiring a process-driven leader who can optimize performance, inspire teams, and maintain rigorous standards 

 
Key Responsibilities: 

Operational Leadership: Lead and oversee the daily operations of the Housekeeping department, including rooms, public areas, laundry, and back-of-house cleaning. Manage peak periods and collaborate with the relevant departments to optimize room availability and turnaround times, special requests and maintenance. Be fully accountable of the Housekeeping department, especially in crisis situations or during major hotel events. 
 
Quality Assurance: Conduct regular inspections of guest rooms, public areas, back-of-house spaces and laundry operations. Plan and oversee regular deep cleaning and preventive maintenance. Develop and implement strategic housekeeping policies and procedures that model high standards of cleanliness, presentation, and professionalism.
 
Process Improvement: Identify, implement, and monitor initiatives that streamline housekeeping processes, enhance productivity, and improve guest satisfaction. Leverage guest feedback, operational data, and industry best practices to drive continuous improvement and exceed performance targets. 

Financial Oversight: Maximize financial performance through effective scheduling, multi-skilling of staff, inventory control, and procurement efficiency. Develop and be fully accountable of the departmental budget, forecasts, and cost-control strategies, ensuring financial targets are met without compromising service quality or operational standards. Manage vendor contracts and relationships to ensure cost-effective service delivery, adherence to quality standards, and compliance with contractual obligations. 

Team Development: Recruit, develop and motivate a high-performing Housekeeping team. Foster a culture of accountability, attention to detail, and pride in service. Oversee department manpower planning, recruitment, performance evaluations, training needs and maintain harmonious employee relations. 

Elevating Guest Experience: Oversee the resolution of guest feedback related to cleanliness and comfort, ensuring timely and appropriate service recovery. Analyse guest feedback and operational metrics to drive continuous improvement initiatives. 

Health, Safety & Hygiene Compliance: Ensure full compliance with hotel health and safety policies, hygiene protocols, and local regulations. Maintain coordination with Engineering, Security, and Crisis Management teams to support a safe and hazard-free environment for guests and staff. Lead environmental sustainability initiatives within the department. 

Requirements: 

• Minimum 5 years of progressive leadership experience in Housekeeping within the upscale or luxury hospitality sector. 

• Proven ability to lead large teams in a dynamic, fast-paced environment. 

• Strong financial acumen with experience in budgeting and cost control. 

• Excellent organizational, interpersonal, and communication skills. 

• Familiarity with property management systems such as OPERA. 

• Strong attention to detail, with a passion for delivering exceptional guest service. 

• Willingness to work flexible hours including weekends, holidays, and shifts as required by operational needs.