Customer Service Officer - #1094487

Responsibilities:

·      Manage, route and respond to enquiries and feedback daily

·      Generate feedback management reports weekly or whenever required

·      Maintain feedback database and ensure concise information shared regularly

·      Carry out daily media monitoring and tracking

·      Assist call centre in answering calls and walk-in enquiries

·      Handle residents' queries at the Customer Service counter

Requirements:

·      GCE ‘O’ level with good command of English

·      Able to generate reports using Microsoft Excel and manage feedback database

·      At least 3 years’ experience in feedback management and call centre role

·      Prior township and/or feedback management experience will be an added advantage