Service Engineer (VRV) - #1094227

Responsibilities:

• On-site Inspections

  o Conduct on-site inspections of VRV systems to Assess & Troubleshoot reported issues.

  o Collaborate with Sales & Engineering Department to manage complex technical issues.

• Technical Support

  o Provide Technical expertise to support Dealers & Contractors.

  o Provide Technical support to Sales Department to expand Dealers & Contractors network.

  o Review & Implement corrective actions to strengthen Service teams capabilities.

• Quality Assurance

  o Identify potential QC issues & communicate with Regional Service Headquarters & QC for resolution.

  o Act as a bridge between Quality Control (QC), facilitating effective communication & collaboration.

  o Collaborate with the Regional Service Headquarters & QC to implement & maintain quality control processes.

  o Monitor & Analyse data to manage quality performance & recommend corrective actions when necessary.

  o Prepare and present quality performance reports to management.

  o Provide Training & Guidance to colleagues & Service teams on Quality Control processes & procedures.

• Training Support

  o Assist in the scheduling & coordination of training sessions, workshops, & seminars.

  o Provide T&C training to Contractors.

Requirements: 

• Diploma or equivalent in Engineering

• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems

• Able to work independently, pro-active and result driven

• Strong communication skills

• Customer service oriented & able to handle difficult customer

• Able to commence immediately or within short notice