Taxi Coordination Officer #Airport - #1093949

Core Responsibilities:

• Work as part of Taxi Coordination Team to ensure the smooth operation at taxi stand, by managing a consistent taxi supply, directing taxis into assigned taxi bays and assigning passengers to available taxis on a first-in, first-out principle. 

• Collect used trolleys, wheelchairs, and baby strollers from taxi zones, including gathering, stacking, and transporting them to designated Staging Points.

• Provide customer-focused service by guiding and directing passengers from queues to taxi bays.

• Manage the passenger queue by opening and closing bend queues to  optimize queue routing for passengers and prevent queue overflow onto thoroughfares.

• Ensure passenger safety when they cross the driveway to the taxi bays.

• Coordinate seamlessly between the taxi stands in the terminal.

• Manage taxi supply queuing at the Taxi Holding Area.

• Direct unauthorized vehicles out of operational areas.

• Offer passengers accurate information regarding fare differences, payment options and taxi types upon request.

• Assist passengers in choosing alternate transportation options based on their needs, especially during periods of low supply.

• Perform any other duties as assigned by Operations Supervisor/ Taxi OIC.

Periodic Duties:

• Carry out ad hoc tasks assigned by Operations Supervisors, including:

  • Redirect taxis to other terminals or taxi stands.

  • Set up bypasses and/or implement double queues for taxis at Taxi Holding Area.

  • Offer alternative transportation options to passengers.

  • Address passenger inquiries.

Job Specifications (Qualifications/Experiences):

• Must be able lift heavy objects

• Understand basic written/spoken English and/or a secondary working language.

• Possess a customer oriented attitude with good communication skills.

• Able to use electronics devices e.g. tablets and walkie-talkies.

• Maintain a well-groomed and tidy appearance required of a service staff.

• Able to adapt and collaborate, with a strong ability to work well in a team.

• Able to operate in a fast-paced environment.

• Able to perform 1 of the 3 shifts (Day/Afternoon/Night).

Fixed Shift
Afternoon Shift: 2.10pm - 10.30pm
Night Shift: 1020pm to 640am
 

*Singaporean Only*