Deputy Manager, Student Admissions (Contract) - #1094347

Key Responsibilities:

1. Admissions Event Management Management (Primary):

• Plan, coordinate, and execute a variety of events, including engagement, social, and educational events

• Work with external vendors, internal SUTD teams and student leaders to ensure seamless event execution

• Develop event concepts, themes, and schedules to align with objectives of the Admissions team

• Manage event budgets, execute procurement contracts and ensure cost-effectiveness of expenditures

• Oversee logistics, including venue selection, catering, programme curation, and guest management

• Create communication materials to gather and manage sign-ups

• Handle on-site event coordination and troubleshoot any contingencies that may crop up

• Post-event follow-up, including feedback, event post-mortem, updating mailing list, etc

1. Outreach and Engagement Activities (Primary):

• Strategize engagement of prospective students, parents and educators

• Cultivate relationships with key personnel (e.g. career counsellors) and alumni

• Identify/source/develop events/platforms for deepening SUTD’s relationships with various target markets

• Represent SUTD during outreach activities and conduct talks to convey SUTD’s value proposition

• Work effectively with SUTD pillars/clusters, other relevant SUTD departments and external partners to engage prospective students

1. Admissions Operations (Secondary):

• Respond to admissions enquiries (email, calls, walk-ins) during Admissions Exercise

• Deliver high standards of customer service based on internal communication procedures and standard operating guidelines

• Coordinate and schedule appointments with inquirer

• Manage scheduled phone calls through Novocall System

• Review and update frequently asked questions (FAQ) for email enquiries

• Complete general administrative duties that are required to support the Admissions team, SET department, and SUTD management

1. Strategy and Planning (Support):

• Contribute to Admissions team planning for the whole admissions journey

• Analyse admissions and student data to track effectiveness of outreach/engagement efforts

• Continually pilot new ideas to evolve SUTD’s admissions strategy

Requirements

• Possess a recognized degree from university

• Possess strong communication, presentation, and interpersonal skills

• Able to multi-task and work independently, while tightly aligned to the organization and team’s approach and efforts

• Be creative and able to challenge norms, be resourceful, goal-driven, diligent, independent and yet be a good team player

• Flexibility to work selected weekends and after hours when needed

• Up-to-date digital skills and effective utilization of social media, web, etc

• Experienced in project and event management

• Experienced in customer service delivery

• Meticulous and organised

One or more of the following will also be useful:

• Understand the undergraduate education landscape, including institutions and programmes

• Have a good understanding of the industries which SUTD students are employed in

• Have design/systems-thinking experience, inc. implementation

• Possess knowledge and skills of database and IT systems