Customer Service Operations Officer (Freight / Mon to Fri / Up to $3700) - #1093604

Location: Changi Business Park
Industry: Freight Forwarding & Logistics

Why You’ll Love This Role:

• Execute daily operations and ensure smooth freight forwarding processes.

• Provide top-notch customer service, handling inquiries and managing expectations.

• Coordinate with global customers, vendors, and agents for seamless shipments.

• Troubleshoot logistical issues with the CS Manager and provide solutions.

• Monitor transportation progress, resolving delays to meet deadlines.

• Maintain accurate data to ensure consistency and reliability.

Key Responsibilities:

• Execute operations according to SOPs for efficient processes.

• Communicate effectively with customers to meet their needs.

• Collaborate with internal teams to resolve logistical issues.

• Track shipments and ensure timely deliveries.

• Ensure data accuracy in system records.

What We’re Looking For:

• 2-3 years of customer service OR operations experience in freight forwarding

• Proficiency in Microsoft Office and technical software.

• Strong communication skills in both English and Mandarin (written & verbal) to effectively converse with English and Mandarin clients in Singapore and overseas. 

• Analytical and problem-solving skills, staying calm under pressure.

Why Join Us?
Grow in a fast-paced, international logistics environment.
Be part of a supportive, collaborative team.
Make an impact and advance your career!

Apply Now!

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Marcus Liu

EA Personnel Reg. No.: R1107940