CUSTOMER SERVICE EXECUTIVE (FREIGHT FORWARDING) - #1093433

Job Responsibilities:

• Handling inquiries and providing information to customers regarding airfreight services, rates, schedules, and documentation requirements.

• Coordinating with various departments to ensure smooth and timely processing of airfreight shipments.

• Assisting customers in booking airfreight shipments, arranging pickups, and tracking shipments in transit.

• Resolving customer complaints, issues, and disputes in a timely and professional manner.

• Ensuring compliance with airfreight regulations and customs requirements.

• Ensuring of milestones of events are updated promptly.

• Maintaining accurate records of customer interactions, transactions, and shipment details.

• Collaborating with the operations team to optimize processes and improve service quality.

• Keeping customers informed of any delays, changes, or issues affecting their airfreight shipments.

Job Requirements:

• Min. O Level / Diploma of any  discipline

• At least 2 years to experience in a Freight Forwarding Industry is a MUST

• Alternate Saturday 

• Singaporeans Only

*we regret that only shortlisted candidates will be notified.